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Courier firm directed to pay compensation

By Our Staff Reporter

NEW DELHI JULY 22. It will be poetic justice for those who believe in the "rightness'' of the left. And it seems efficiency, one of the virtues of privitisation, does not always hold true. In a classic case, the Rail India Technical and Economic Services (RITES), took Skypak Couriers to consumer court for not delivering a package on time and won.

A New Delhi District Consumer Disputes Redressal Forum held the courier company guilty of deficiency of service for not delivering the package. Skypak was directed to pay Rs. 2,000 as compensation and Rs. 1,000 as cost of litigation to RITES.

It took RITES over six years to get what was due to them. Having booked a package to the Executive Engineer of the Public Works Department in Tripura, but though the package was to reach on a certain date, it went "missing''. Despite RITES sending many letters to the company reminding them about the package, Skypak did nothing to help.

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