Opinion - Letters to the Editor   

Amend the rules

Sir, — The Railways has been boasting that everything is being done to promote passenger/customer satisfaction, but the ground reality is, unfortunately, otherwise.

The case in point is the trauma faced by a 62-year-old woman while travelling from Thrissur to Chennai. As against the full fare of Rs.258, she was slapped a penal fare of Rs.476 as she could not provide a proof of her age.

The stock reply of the Railways obviously will be that the relevant `rule' is printed on the reverse of the ticket and ignorance of law is not an excuse. But how many of us try to read the printed matter on the reverse of a railway ticket?

It is time the Railways amended its rules to withdraw the concession in the event of failure to produce age proof, instead of levying penalty.

P.M. Gopalan,
Trithala, Kerala

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