Friday, Jul 12, 2002
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Letters to the Editor
Sir, The Railways has been boasting that everything is being done to promote passenger/customer satisfaction, but the ground reality is, unfortunately, otherwise.
The case in point is the trauma faced by a 62-year-old woman while travelling from Thrissur to Chennai. As against the full fare of Rs.258, she was slapped a penal fare of Rs.476 as she could not provide a proof of her age.
The stock reply of the Railways obviously will be that the relevant `rule' is printed on the reverse of the ticket and ignorance of law is not an excuse. But how many of us try to read the printed matter on the reverse of a railway ticket?
It is time the Railways amended its rules to withdraw the concession in the event of failure to produce age proof, instead of levying penalty.
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