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From BPO to KPO, Global e-Business way

The company will be an integrated service provider

GLOBAL E-BUSINESS Operations Pvt. Ltd., a business process outsourcing company and a wholly owned subsidiary of Hewlett-Packard (HP), is getting into the high-end knowledge process outsourcing (KPO) in a full-fledged manner. The company would be an integrated services provider specialising in finance and accounting solutions, with expertise in human resource, supply chain management, decision support and business analytics.

The President and Managing Director of Global e-Business Operations, Sanjay Singh, told The Hindu that increasingly most of the customers/clients wanted a combination of both BPO and KPO under one roof.

Today, the company had nearly 400 people working for KPO, in both Chennai and Bangalore. Global e-Business was having two BPO centres, one in Bangalore and another in Chennai. Both centres were based on non-voice data processing.

Mr. Singh indicated that the company was not planning to enter into voice-based data processing.

HP started its BPO as a captive centre, which apparently extended its services to other commercial clients such as Procter & Gamble.

Today nearly 70 per cent of the revenue was generated from HP's own business and the balance from commercial clients.

Mr. Singh said today KPO business generated nearly five per cent of the revenue and he hoped that in the next one to two years, it would go up to 24 per cent. He said the company was opening its new state-of-the-art facility in Chennai, which is located at the Olympia Technology Park, Guindy. The three-lakh sq. ft. facility is Global e-Business' second centre in Chennai, and was expected to accommodate around 3,000 people. Of this, nearly 700 people have already been recruited. The HP subsidiary, in the next 12 months, was planning to hire 1,000 people. Of this, 200 people would be for KPO and the balance would be for BPO.

Shanthi Kannan
in Chennai

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