Thursday, May 09, 2002
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By Our Special Correspondent
For instance, the present law permits the leasing of IPLC from VSNL only for international call centres whereas private operators are permitted to provide ILD circuits and VoIP-based voice circuits. This facility should be extended to the call centre industry as well, proposes the Call Centers Association of India (CCAI) in a memorandum to the Communications and IT Minister, Pramod Mahajan. The CCAI has also asked for allowing international and domestic traffic to terminate at the same premises to ensure optimum utilisation of infrastructure and best-of-breed services to clients.
A prime area of concern is pricing and availability of bandwidth where the feasibility of usage-based tariffs should be considered as an alternative. The CCAI has requested Mr. Mahajan to consider different slab rates for bandwidth to cater to the scalability aspect where any call centres could easily go for additional bandwidth whenever necessary.
It observed that the availability pattern of allowing blocks of only 2 mbps for upgrading infrastructure is not feasible and call centre players should be given a choice to take fractions of this depending on their need.
The anomaly of dual licensing resulted in duplication and time delays. For instance, when an international call centre holds a licence to operate with a hub, say in the U.S., and if the company needs another termination point in the U.K., a fresh licence is required from the DoT.
The association wanted the Minister to help eliminate such duplication.
At present only paging companies are allowed single number facility. The CCAI sought the Communication Minister's intervention so that the DoT could permit nation-wide single number facility to call centres in the domestic market.
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