Minister's instruction to Metrowater officials

By Our Staff Reporter

CHENNAI, JULY 8.

The Local Administration Minister, Mr. Ko. Si. Mani has instructed Metrowater authorities to receive consumer complaints at the depot offices, in addition to the 10 divisional offices on the second Saturdays.

This follows public representations to the Minister that many found the divisional offices too far to commute and represent their problems. The meetings will be held on second Saturdays, as was the practice followed earlier at the divisional offices.

A Metrowater press release said all the 160 depots of Metrowater, besides the divisional offices had started conducting the meetings effective from July 8 between 10 a.m. and 1 p.m.

The Board would ensure that engineers attached to the depots and divisions would be present at the consumer interaction session to expedite redressal of their grievances.

The Minister said the facility would be useful to residents welfare associations, consumer and voluntary organisations and consumers as well. In the case of complaints received earlier to the meeting, the authorities would record them and detail the steps taken to rectify the complaint at the meetings.

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Section  : Southern States
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